The Spotlight Edit
Discover standout styles worn by celebrities and creators, where timeless Indian craftsmanship meets modern glamour.
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Frequently Asked Questions
How do I choose the right size?
Check the Size Guide on the product page and compare your measurements with the INCHES or CM chart. If you are between sizes or need help with the fit, WhatsApp us on +91 92114 11999 before ordering.
Can I speak to a stylist or request custom sizing?
Use the Speak to a stylist button or WhatsApp us on +91 92114 11999 with the product name and your measurements. Our team will confirm whether custom sizing is available and explain any additional cost and timeline before you order.
When will my order arrive?
Check the Expected Delivery estimate on the product page before ordering. Our shipping policy gives a general delivery window of 3–4 weeks from order confirmation. Estimates can vary by design and destination. For a specific event date, contact us before placing your order.
How much does shipping cost?
Review the shipping charge shown at checkout for your address before paying. For shipping questions, contact our team or read our Shipping Policy.
Do you ship internationally?
Yes. International shipping charges depend on your destination and the checkout option. Import duties, local taxes and customs fees are payable by the recipient, and customs clearance may affect delivery.
How can I track my order?
After dispatch, a shipping confirmation email includes your tracking details. If you need an update, WhatsApp us on +91 92114 11999 or email info@aivatelier.com with your order number.
Can I return an outfit?
Eligible returns must be requested within 5 days of delivery for damaged, defective or significantly misdescribed items. Items must be unused with original tags and labels, and returns require quality-check approval. Check product-specific conditions and our Return & Refund Policy before ordering.
Are there return fees, and when will I receive my refund?
The refund policy lists a ₹199 return/restocking fee within India and no exchange fee within India. Petticoat charges are non-refundable. Approved refunds are credited within 7–10 business days after successful pickup and approval. Approved exchanges or replacements take up to 15 business days.
Can I cancel or change my order?
Our refund policy accepts cancellation requests within 24 hours of ordering. Contact us promptly with your order number. For size, address or other changes, our team will confirm what is possible; dispatched orders cannot be redirected.
How do I care for my outfit?
Follow the care instructions supplied with your garment. Fabric, embroidery and embellishments need different care, so contact us if you are unsure before washing, ironing or cleaning.
Which payment options and offers are available?
Use the payment options and offers displayed at checkout. Any discount, deposit or Cash on Delivery availability depends on the current offer and order eligibility. Contact us if you need help completing payment.
How can I contact AIV ATELIER?
WhatsApp us on +91 92114 11999 or email info@aivatelier.com. For order enquiries, include your order number; for styling help, share the product name and your requirements.