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Orders
Will I receive a high-quality product from Aiv Atelier?
Yes. Every piece from Aiv Atelier is crafted with premium fabrics and fine workmanship. Each product undergoes a 5-step quality check to ensure exceptional finishing and long-lasting elegance.
I’m facing issues placing my order. What should I do?
We’re here to help you. If you encounter any difficulty while placing your order, please connect with our support team:
Support No: +91 9211411999
WhatsApp: +91 9211411999
Email: info@aivatelier.com
Can I order a style that’s sold out?
Yes, in most cases. You have two options:
- Add the product to your wishlist to be notified as soon as it is restocked.
- Share the product SKU with our Customer Care team, and we’ll check availability or discuss customization possibilities.
How do I reschedule a delivery or pickup?
If you’d like to change your delivery or pickup schedule, you can:
- Email us at info@aivatelier.com with your Order Number, preferred delivery time, and contact details.
- Contact our logistics partner’s customer service using the tracking number shared in your order confirmation email.
My delivery hasn’t arrived. What should I do?
If your order hasn’t reached you on time, please:
- Email us at info@aivatelier.com with your Order Number, or
- Contact our logistics partner’s customer service with your tracking details.
Our team will ensure your order is located and delivered as quickly as possible.
I loved the service. How can I share my feedback?
We’re delighted to hear that! You can share your experience and help others discover us:
- Leave a review on our official social media pages
- Write a Google Review for Aiv Atelier
Who should I contact for payment issues?
For any payment-related queries, please reach out within 48 hours of purchase:
Support No: +91 9211411999
WhatsApp: +91 9211411999
Email: info@aivatelier.com
Our support team is available 24/7 to assist you.
Size & Fit
Is my size available?
Our available sizes vary by design. Please consult the size chart linked on each product page for current options.
Do you offer customization?
Yes — customization is available for select premium styles. If you'd like a tailored fit, simply choose the "Customize Size" option and submit your detailed measurements.
Why is there an additional charge for larger sizes?
Larger or plus-size customizations involve extra craftsmanship and resources. A modest surcharge is added to reflect this added labor and attention to detail.
Can I try the outfit before purchasing?
Yes — we offer in-person trial sessions at our Delhi flagship store. Please contact our support team to schedule an appointment.
How are measurements handled for standard vs. custom fits?
- Standard Sizes (S, M, L, XL, etc.): We offer a 0.5-inch mobility allowance on either side to ensure comfort.
- Custom Sizes: When selecting "Custom Size," please share your accurate body measurements. Kindly note a 20% customization fee applies, depending on the design. Slight variances may still occur due to fabric or style nuances.
What if the delivered outfit doesn’t fit properly?
We're here to help! Please email us at info@aivatelier.com with:
- Your Order Number, A photo showing the fit issue (with a measuring tape indicating the discrepancy),
- Your correct measurements, if possible.
Our fitting specialists will reach out to quickly resolve the issue. You can also WhatsApp us 24/7 at +91 9211411999 for immediate assistance.
Payment & Promotions
How long can I hold a pending order?
Your selected items will be reserved for 24 hours from the time you place your order. After this period, if payment isn’t completed, we may release your order. This helps us manage our limited stock efficiently.
Are there currency conversion charges?
If you're paying in a different currency than your card’s base (e.g., INR or foreign currency), your bank may apply additional conversion fees. These charges are outside our control and non-refundable.
How do I use coupon codes?
If you’ve received a coupon code from us (usually via email or promotional communication), follow these steps:
1. Add your items to the cart.
2. Go to the Shopping Cart page.
3. Enter your coupon in the designated field and click Apply Coupon.
Please note:
- Each coupon is valid for one use only per registered email.
- Coupons cannot be applied to sale-priced items.
Do you offer wholesale or bulk purchasing?
Yes! We welcome inquiries for wholesale purchases. Please fill out our Wholesale Inquiry Form, and our team will share pricing details. If you have any difficulty accessing the form, simply email us at info@aivatelier.com.
Do you run seasonal sales or promotions?
Absolutely! We run special offers and seasonal promotions throughout the year. To stay updated, register on our website for early access to exclusive collections and promo alerts.
(Refined to align with Aiv Atelier branding)
Can I modify or cancel my order after placing it?
Yes, as long as it’s within 24 hours of placing the order and the item hasn’t been dispatched, you can cancel it or request changes. Refunds are available; otherwise, we may offer store credit based on the circumstances.
What payment methods do you accept?
We offer a variety of convenient and secure payment options:
International Orders:
- Credit cards (Visa, Mastercard, American Express)
- Electronic invoices (via secure payment links)
Domestic Orders (India):
- Credit cards (Visa, Mastercard, American Express), digital wallets (Amazon Pay, PayZapp, Freecharge, BHIM, Google Pay, Paytm, PhonePe), and EMI options
- Electronic invoice payments via secure link
- Bank transfer (wire transfer details provided at checkout)
Is it safe to use my credit card for payment?
Yes — all credit card transactions are handled through trusted, secure payment gateways to safeguard your personal and financial information.
Returns & Cancellations
Are there any pickup charges for returns?
Not at all. Returns within India are entirely free of charge.
(Based on policy stating pick-up is free within India)
Can I return or exchange my order?
Yes, you can! Returns and exchanges are accepted within 48 hours of delivery, provided the items are in their original condition with all tags intact and unused.
(AIV ATELIER allowed this timeframe for returns/exchanges)
What if I want to cancel my order?
We understand circumstances can change. You may cancel your order within 24 hours of placing it, provided it hasn’t been dispatched yet. Depending on the timing, you'll receive either a refund or store credit.
(AIV ATELIER accepts cancellations within 24 hours with conditions on refunds or store credit)
How do I request a return, exchange, or cancellation?
To begin the process, simply contact our support team via:
- Email: info@aivatelier.com
- WhatsApp: +91 9211411999
Please include:
- Your Order Number
- A brief note explaining your request
- For returns/exchanges, a photo showing the item's condition and the reason for return
Our Returns Specialists will guide you through the next steps.
(This mirrors Aiv Atlier return initiation process)
What’s the refund or exchange process?
Once we receive the returned item, it undergoes a quality inspection. If it passes, we'll issue:
- A refund, credited back to your original payment method, or
- A peerless exchange for another item as requested
Our team will keep you updated throughout the process.
(Aligned with Aiv Atlier approach to returns and quality checks)
Optional: Return Window for Select Items (Based on Extended Policy)
For added flexibility, you may now return eligible items within 5 days of delivery, subject to product type and availability. All returns must still meet quality standards and include intact tags.
How do I get a refund on return shipping via PayPal?
To learn how to claim a return shipping refund through PayPal, please refer to our Return Policy or reach out to our support team at info@aivatelier.com
Customer Services
How can I contact the Aiv Atelier Customer Support team?
We’re here to assist you with any questions or concerns. Feel free to reach out through any of the following channels:
Support No: +91 9211411999
WhatsApp: +91 9211411999
Email: info@aivatelier.com
Quality Queries
Are Aiv Atelier products high quality?
Absolutely. Each creation at Aiv Atelier follows a stringent 5-step Quality Control process—rigorous checks on design integrity, stitching, material, fit, and final finishing ensure you receive nothing short of excellence.
Will I need to pay customs duties or taxes?
Possibly. Import duties, VAT, or customs fees may be applied based on your country’s regulations. These charges are not included in your order total and are the buyer’s responsibility.
Where can I find my order number?
What are the shipping charges for international orders?
Shipping charges vary depending on your region:
- Free shipping on select countries for orders above US $200.
- Orders below this threshold incur a flat shipping fee of $19.95 USD.
- Countries outside the specified list will always be charged shipping.
Can you deliver to multiple addresses in one order?
For accuracy and smooth delivery, each order can only ship to one address. Please place separate orders if you need delivery to different locations.
Additional Queries
Do you offer video consultations for low-budget options?
We offer video consultations (via WhatsApp, FaceTime, or Zoom) exclusively for premium styles. This helps you explore intricate designs with expert guidance.
I’m unable to use the filters on your website. What should I do?
Is my information safe if I register on your site?
Absolutely. Your personal data is treated with the highest confidentiality and is never shared with third parties. You’re always in control of your privacy.
How do I report any defect or issue in the product?
Please inspect your purchase upon delivery. If you find a defect, notify us within 24 hours via email (info@aivatelier.com) or WhatsApp. After this window, the item may be considered accepted as delivered at Aiv Atelier
Do you carry designer labels from other brands?
No, Aiv Atelier focuses exclusively on our own curated collections. However, we do feature blog content highlighting popular trends and noteworthy designers in the world of Indian fashion Aiv Atelier
How can I book an appointment—either in person or virtual?
You can schedule an appointment via our website’s “Book Appointment” feature. Whether you prefer a studio visit or a virtual styling session, simply select your convenient time and we’ll be delighted to assist you AIV ATELIER
Do I need to register to place an order? What are the benefits?
Registration is optional, but recommended. Benefits include:
- Easier order tracking
- Alerts for new arrivals, launches, and promotions
- Ability to save favorites in your Wishlist
- A smoother checkout—no need to re-enter details
- Easy management of your shipping addresses