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EDITOR’S PICKS
Frequently Asked Questions
Answers to your questions about fit, delivery and shopping with AIV ATELIER.
How do I choose the right size?
Check the Size Guide on the product page and compare your measurements with the INCHES or CM chart. If you are between sizes or need help with the fit, WhatsApp us on +91 92114 11999 before ordering.
Can I speak to a stylist or request custom sizing?
Use the Speak to a stylist button or WhatsApp us on +91 92114 11999 with the product name and your measurements. Our team will confirm whether custom sizing is available and explain any additional cost and timeline before you order.
When will my order arrive?
Check the Expected Delivery estimate on the product page before ordering. Our shipping policy gives a general delivery window of 3–4 weeks from order confirmation. Estimates can vary by design and destination. For a specific event date, contact us before placing your order.
How much does shipping cost?
Review the shipping charge shown at checkout for your address before paying. For shipping questions, contact our team or read our Shipping Policy.
Can I return an outfit?
Eligible returns must be requested within 5 days of delivery for damaged, defective or significantly misdescribed items. Items must be unused with original tags and labels, and returns require quality-check approval. Check product-specific conditions and our Return & Refund Policy before ordering.
How can I contact AIV ATELIER?
WhatsApp us on +91 92114 11999 or email info@aivatelier.com. For order enquiries, include your order number; for styling help, share the product name and your requirements.